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New782122
Level 1: Joiner
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Hi there I've just a few hrs ago gone through the upgrade options and after selecting the phone I got a message and this number NC[Removed]

 

I am on a sim monthly contract I was trying to upgrade to a handset but I can't get past the number or code I'm presented with can anybody spread some light on what Is actually happening? Because upon applying for 02 sim I asked if can upgrade to a device I was told after couple months payments but I'm sort of confused with how I do this

I also applied on affordable mobiles for a upgrade I was told I'm eligible for an upgrade but I'm one of the 02 customers in limbo with 02 new system I haven't been refused a upgrade with affordable mobiles but it's not been pushed through until they have spoken to 02 I really not sure what is happening right now 

 

Many thanks 

David 

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MI5
Level 94: Supreme
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@New782122 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 77: Grand Master
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@New782122 

 

The problem is going to be that you now have 2 pending upgrades on the same number one direct with o2, and one with Affordable Mobiles, which will have caused the system to have a melt down, and one of the orders will need to be cancelled.. 


So I would call Affordable in the morning, and also as has been advised o2 as well.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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