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Upgrade

Glen21
Level 1: Joiner
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Hi I have been trying all day to upgrade. Whilst the staff have been very helpful the technical side seems a bit iffy. I have paid off the balance on my phone so it should be straight forward. However I am being told I have got to go to the store. Which is a bit difficult when you are isolating. I feel like calling it quits and going elsewhere.
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madasaf1sh
Level 67: Unsung hero
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@Glen21

When did you pay off the balance, as sometimes it can in very rare occasions take a while for the system to update.

What have they told you is the issue?
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Glen21 

Have you tried to upgrade in your MyO2 http://www.o2.co.uk/myo2 ?

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Glen21
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Hi its been applied, apparently i have used the code to many times?
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Glen21
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Thats the upgrade code sorry
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MI5
Level 94: Supreme
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You should be sent a new code when you go through the upgrade process @Glen21 

Is nothing being sent to your phone?

I'll tag in @O2Waqas for help too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Waqas
O2 Support
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Thank you for the tag @MI5 

 

Apologies you are experiencing issues upgrading @Glen21, I will send you a private message so we can look at this further

 

Thanks 

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