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Katie22
Level 1: Joiner
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I upgraded my phone 13 days ago, i thought id selected iphone 12 pro, but its an iphone 12, am i able to swap it for a 12 pro? Thanks
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Cleoriff
Level 94: Supreme
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@Katie22 

You need to return it under the change of mind policy

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device 

You have to do this within 30 days of purchase and let O2 know you want to exchange it.All numbers in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 112570 Posts
  • 801 Topics
  • 6711 Solutions
Registered:

@Katie22 

You need to return it under the change of mind policy

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device 

You have to do this within 30 days of purchase and let O2 know you want to exchange it.All numbers in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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