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Upgrade2
Level 1: Joiner
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Registered:
I ordered my upgrade for my phone last week on on the 15/02/2020 but I have not yet received the phone or any information on when I will receive the phone, I have had an email saying my order has gone through but that's it. Also on the email I received there was an link to track my order but I am unable to access the page when I have clicked the link.
Message 1 of 5
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MI5
Level 94: Supreme
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Registered:

@Upgrade2 

Sounds like it's out of stock so call customer service to check on your order status Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
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Marjo
Former Staff
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Registered:

Hi there @Upgrade2 welcome to our community slight_smile How are you getting on with your upgrade? Did you manage to speak with customer service yet and make any progress?

 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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Message 3 of 5
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Upgrade2
Level 1: Joiner
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Registered:
Yes but they weren't very helpful
Message 4 of 5
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MI5
Level 94: Supreme
  • 122371 Posts
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Registered:

@Upgrade2 wrote:
Yes but they weren't very helpful

Try calling again @Upgrade2 

Customer service are paid to be helpful after all !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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