cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade

Danielle1
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi! I think I did something really silly, Today I am due the yearly upgrade on yourselves which I have done but it has taken the device money left out of my account so £300 plus I think It may be because I didn’t answer the few questions about my phone by accident. Is there anything I can do about this to get my money back and do it through you? I have only just processed the order now? Please say you can help
Message 1 of 8
2,094 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 78: King of Kings
  • 19898 Posts
  • 961 Topics
  • 2854 Solutions
Registered:

@Danielle1 This is a customer community. You need customer service. https://www.o2.co.uk/contactus Best time to call is 8-8.30 am to avoid long waiting times on hold. You should speak to someone rather than use Live Chat. Much better chance to get your problem resolved.

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 8
2,090 Views
7 REPLIES 7

Bambino
Level 78: King of Kings
  • 19898 Posts
  • 961 Topics
  • 2854 Solutions
Registered:

@Danielle1 This is a customer community. You need customer service. https://www.o2.co.uk/contactus Best time to call is 8-8.30 am to avoid long waiting times on hold. You should speak to someone rather than use Live Chat. Much better chance to get your problem resolved.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 8
2,091 Views

Danielle1
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Okay sorry I just thought it was worth to see if anyone else had maybe kind of been through the same thing or similar. Sorry
Message 3 of 8
2,087 Views

Bambino
Level 78: King of Kings
  • 19898 Posts
  • 961 Topics
  • 2854 Solutions
Registered:

No need to apologise @Danielle1. Even if anyone had been through a similar situation, you'd still need to speak to customer service. No one here has access to anyone's account. Best of luck. Hope you get things sorted.:smileywink:

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 4 of 8
2,086 Views

Danielle1
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Oh I know, tbh I was just looking for someone to say yeah I did something like that and got it sorted give me a bit of piece of mind rather than being up all night worrying when I should be sleeping before work aha
Message 5 of 8
2,083 Views

Bambino
Level 78: King of Kings
  • 19898 Posts
  • 961 Topics
  • 2854 Solutions
Registered:

I understand. Not too many people on at this time. Hopefully customer service can sort this for you in the morning. Try not to worry, and best of luck anyway.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 8
2,070 Views

EmilieT
Former Staff
  • 5427 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @Danielle1, did you get a chance to talk to Customer Service about this yet?

 

Welcome to the forum!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 8
1,988 Views

Danielle1
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi! I did, unfortunately not much could be done about it. I just have to recycle my old phone which will leave me short money wise but I didn’t have another option
Message 8 of 8
1,979 Views