Solved: Upgrade through virgin

Rach82 · ‎03-08-2023

I'm due to finish contract at the end of the month and did upgrade option on virgin site which then took me through to o2. If I continue with this basket which includes trading in old handset does that stop the virgin contract as I haven't moved over yet

MI5 · ‎03-08-2023

@Rach82

All Virgin airtime plans will move to O2 but handset charges will stay with Virgin.

Your old contract ends when you upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5 · ‎03-08-2023

@Rach82

All Virgin airtime plans will move to O2 but handset charges will stay with Virgin.

Your old contract ends when you upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Upgrade through virgin

My o2

Paying off a payment plan.

Why have I been disconnected?

Bill has increased for no reason

Default