Upgrade phones returned to sender before delivery
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on 15-08-2023 15:52
I was expecting 3 new phone upgrades to be delivered today and was given a one hour timeslot this afternoon by DPD. However, this morning the tracking said the phones were being returned to o2 at their request before delivery was made. The contracts were signed and direct debits set up. I sent a chat message to o2 and they said it is correct the phones will be returned but said they had limited access to provide any further details.
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on 15-08-2023 15:54
why would o2 request the phones to be returned? And why have they not messaged me about this?
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on 15-08-2023 16:45
Maybe they suspect possible fraud?
I can't think of any other reason
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202
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on 16-08-2023 11:13
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on 17-08-2023 12:14
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on 17-08-2023 12:14
Customer service wouldn’t help. Kept getting transferred to different people. Had to put in a complaint and they said there were fraud notes on my account and gave me fraud team email to ask why. In the meantime I should wait for the phones to be returned and the for the upgrades to be cancelled. I emailed fraud team but no response. Surely I should have been kept up to date if they suspected any issues. If my bank suspects potential fraud, they tell me to call them to resolve. Very frustrating. Especially when all my details are legit!
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on 23-05-2024 15:56
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on 23-05-2024 15:56
What was the outcome of this? Currently going through the same
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on 23-05-2024 15:59
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on 23-05-2024 15:59
You will have to wait to for the fraud team to conclude their investigations and I doubt the op will be back as its been nearly a year since they posted.
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company