Upgrade offer

[PhoneChanger]

Hi Guys

I need a bit of advise / guidance on an upgrade. I've been looking at the process online, however when I select the tariff it presents a "total credit amount" field in the representative example.

This is different as it is only 20 months when normally they are 24 months. 

[PhoneChanger]

Sorry ignore me. i'm being thick on this, @Toby can you delete the tread 🙂

[PhoneChanger]

I suppose what is stranger is I saved the basket so it emailed it me and the example is different (24 month to 20)

[MI5]

I was just going to ask why it said 20 months in the first example - a website error, surely?

..... and an extra £100 !

[PhoneChanger]

@MI5 I think so, but surely since a contract is formed on this basis, it would be valid?

[Cleoriff]

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@PhoneChanger wrote:
@MI5 I think so, but surely since a contract is formed on this basis, it would be valid?

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Interesting point. Particularly as the first example appeared cheaper (before the total was shown)....

[Bambino]

I'm sure there would be a way for them to wriggle out of it by claiming it was a technical error.

[MI5]

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@PhoneChanger wrote:
@MI5 I think so, but surely since a contract is formed on this basis, it would be valid?

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The valid part is the T&C email that you agree to when accepting the contract offer - It would depend what that actually said as that would be what you are agreeing to ultimately.

[PhoneChanger]

Sadly the T&C email isn't sent until you accept to join / upgrade, so the only option then is to back out.

@MI5 £25PM handset charge X 4 missing months is the £100 difference.

[MI5]

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@PhoneChanger wrote:
@MI5 £25PM handset charge X 4 missing months is the £100 difference.

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Correct - makes a big difference as you say.