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Upgrade no longer available

Tandembar
Level 1: Joiner
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Hi All - Yesterday I attempted to upgrade - agreed to a deal - when the link arrived it wouldn't work - Long story short after 3 hours on hold on 4 seperate calls and being cut off three times - it seems that O2 messed up - How do you get hold of a customer service mamager to discuss ? - You can't get put through from customer carei'm being told ?

 

Thank you in advance

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Cleoriff
Level 94: Supreme
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@Tandembar 

You'll need to call O2. Althugh you won't be put through to a manager as most staff are working from home.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
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