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Upgrade nightmare

Anonymous
Not applicable

 

Hi

 

I'm having a nightmare with my upgrade at the minute which now has me put on an 18 month contract that I do not want nor asked for!

I have contacted the live chat team 3 times, first and second times I was assured the problem was sorted, third time I was asked to call the upgrade team. I explained I can't do that as I have 2 young children running about so I cannot sit on the phone and go through this all over again but my comments were ignored.

 

Is there an email address I can send my complaint/problem to?

 

Thanks

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jonsie
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jonsie
Level 94: Supreme
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