Upgrade from SIMO to phone

[J2022]

I want to upgrade from SIMO to a contract phone, yet, despite finding on the O2 website a offer where you can upgrade after 3 months on SIMO, it still will not let me upgrade to a phone contract. O2 said I need to wait till I've been on the SIMO for 6 months, but this is not what the offer states.

It also states on my app, I can upgrade to a phone between 3 and 6 months, so why am I being told I have to wait till 6 months.

If the offer that states I can upgrade after 3 months isn't applicable, then take it off the site.

[Bambino · Accepted solution]

@J2022 If you contact O2 via social media they should be able to help you:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)