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Upgrade fraud - scared

Jallegra_64
Level 1: Joiner
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I received a load of emails this evening (22:30) stating I had upgraded my phone and that it would be delivered tomorrow, and a separate text message asking me to click a link to agree to the phone plan credit agreement which I did not. 

The online chat advised there is a phone ordered on my account, but that I can’t cancel it until tomorrow. I’m terrified someone will comment my house tomorrow to collect a phone that I’ve not ordered. I don’t know what to do, any advice at all? I’m so scared. 

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jonsie
Level 94: Supreme
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@Jallegra_64 

Hi you need to call customer service between 8 and 8.30 is best, and ask to speak to the fraud department. Don't be scared, they will cancel the phone for you. No one will come to the door as they would try and intercept the phone from the couriers, they certainly wouldn't be knocking and asking you.

Fraud will sort it out for you so please don't worry. If you see anyone hanging around outside then phone the police just as you would anyway if you saw something suspicious.

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jonsie
Level 94: Supreme
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@Jallegra_64 

Hi you need to call customer service between 8 and 8.30 is best, and ask to speak to the fraud department. Don't be scared, they will cancel the phone for you. No one will come to the door as they would try and intercept the phone from the couriers, they certainly wouldn't be knocking and asking you.

Fraud will sort it out for you so please don't worry. If you see anyone hanging around outside then phone the police just as you would anyway if you saw something suspicious.

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Cleoriff
Level 94: Supreme
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@Jallegra_64 

I know this must be worrying but follow @jonsie 's advice above, I would also ask you to check your online bank to ensure there is no suspicious activity on there.

 

More info here on 'Account Takeover' https://www.o2.co.uk/help/safety-and-security/fraud-advice

 

 

*The Game Is On*

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EmilieT
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Good morning @Jallegra_64, I just wanted to check if you got a chance to speak to the Fraud team since you last posted? In case you need any further help at all, please give us a shout!

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