cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade awaiting stock

Gem1102
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:
I have ordered a new samsung S20 FE on upgrade. It isn't currently in stock.
Am I still able to to take advantage of the cashback offer when the phone arrives?
Message 1 of 11
879 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Gem1102 

Cashback is no longer offered on that device so I can't check the T&C's unfortunately.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 8 of 11
800 Views
10 REPLIES 10

MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Gem1102 

As long as you placed your order within the timeframe, yes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 11
825 Views

Gem1102
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Do I have to fill in some sort of redemption form. Will it require a device code as I may not have the device within 30 days as it isn't in stock
Thankyou for the quick reply
Message 3 of 11
819 Views

MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

Is it an O2 direct cashback offer @Gem1102 

or through a 3rd party site?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 11
817 Views

Gem1102
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Yes o2 direct. It is an upgrade
Message 5 of 11
815 Views

MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Gem1102 

The only offer I can see is free airtime for 6 months.

This is applied as a bill credit, not a cashback that you have to claim?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 11
811 Views

Gem1102
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:
On my order email it reads

Your order details
Item(s) ordered: 3 Claim cashback
2 Disney instructions
1 Samsung Galaxy S20 FE 5G 128GB Cloud mint O2 Refresh FLX 5GB Set 17
Message 7 of 11
807 Views

MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Gem1102 

Cashback is no longer offered on that device so I can't check the T&C's unfortunately.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 11
801 Views

Gem1102
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Thankyou
Message 9 of 11
796 Views

MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:
You're welcome and best of luck.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 11
793 Views