Upgrade awaiting stock

[Gem1102]

I have ordered a new samsung S20 FE on upgrade. It isn't currently in stock.
Am I still able to to take advantage of the cashback offer when the phone arrives?

[MI5]

@Gem1102 

As long as you placed your order within the timeframe, yes.

[Gem1102]

Do I have to fill in some sort of redemption form. Will it require a device code as I may not have the device within 30 days as it isn't in stock
Thankyou for the quick reply

[MI5]

Is it an O2 direct cashback offer @Gem1102 

or through a 3rd party site?

[Gem1102]

Yes o2 direct. It is an upgrade

[MI5]

@Gem1102 

The only offer I can see is free airtime for 6 months.

This is applied as a bill credit, not a cashback that you have to claim?

[Gem1102]

On my order email it reads

Your order details
Item(s) ordered: 3 Claim cashback
2 Disney instructions
1 Samsung Galaxy S20 FE 5G 128GB Cloud mint O2 Refresh FLX 5GB Set 17

[MI5 · Accepted solution]

@Gem1102 

Cashback is no longer offered on that device so I can't check the T&C's unfortunately.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Gem1102]

Thankyou

[MI5]

You're welcome and best of luck.