Last weekend I tried upgrading my phone at my local o2 store, tried multiple times to upgrade but every time it would get to the final step, it would bring up an error message. We were able to upgrade my wife’s phone on the same account but wouldn’t let me upgrade mines. The error message said to phone 202.
That evening I called 202 and was told my order would be completed an order with the sales team but they assigned it to the wrong phone number on the account so the following day I went back in store to cancel that order and redo the order. Order was cancelled but the error kept appearing when trying to order. The store assistant said he has raised a query on my account and it would be fixed in a few days which meant I’d then get my 1st months bill free.
The following day o2 called about the error on the order (I.e wrong number) so I explained I’d cancelled in store but error message was still showing. I was transferred to sales and completed an order but told they could no longer honour the agreed pricing and I would need to pay more. Order was completed but I kept receiving e-mails and texts to say the order would be cancelled without me signing the documents but I’ve never received any e-mails with signature links. Nothing in junk mail or spam.
I’ve gone online again today but error message still comes up.
has anyone had this issue before and able to advise how you fixed? At this stage it’s likely I’ll cancel without a fix but then this means it creates further costs due to the removal of 20% discounts on 2nd device. So ideally would like to find a fix.
