Upgrade: Delayed delivery

[Garyl31]

I was wondering if anyone had experienced this or had any advice. I placed an upgrade order on Wednesday for anew phone with a 24 hour delivery window. It is now Saturday and the phone has not been delivered. The current order status says Order Confirmed. I contacted O2 via the messaging application. They just tell me the order is being processed and to wait. I just want to know what the hold up is... I just checked the phone and still says 24 hour delivery. They have offered me 2 lots of £10 so far for the inconvenience (which i thought was a bit of an insult really) but it just seems odd that they can't either resolve it or tell me what the problem is!

Has anyone else had this problem?

Thanks.

[Cleoriff · Accepted solution]

@Garyl31 

Many people have had this problem as the phone is probably out of stock (Despite what it says in the shop)

O2 do NOT have a live ordering system so they advertise phones which are out of stock.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255.

Good luck and welcome to the forum. 😉