Upfront cost reservation

[Courtneyoneil]

Hi there my upfront cost has been taken out but I've been declined contract

[madasaf1sh]

@Courtneyoneil 

The funds have not been taken out of your bank they have been held by your bank until the payment is completed by o2, it is then unto your bank to process the cancellation of the transaction and put the funds back into your available balance. 

Some banks take 24hrs, some take 7-14 days to do this, and you need to chase your bank to have this done, if over the prescribe time. 

[jonsie]

Your bank still has the money in reserve as pending

It will be made available back in your account within 5-7 days