Unprovisioned SIM following number port

[MrMot]

I am really struggling to get a reasonable response to this via the team on the phone. 

I ported 2 numbers from EE to o2 at the same time. One port (my wife’s) went ahead without issues. 
Mine seems to be stuck in limbo. My o2 SIM had worked for 4 days on the temporary number and upon porting, lost service which hasn’t returned since. 

I have carried out all the suggested such as network settings reset, tried an alternative phone. Even tried moving my number to an eSIM (via CS adding the ICCID/serial to the system their end, this hasn’t worked).

Both my EE SIM and o2 are now unprovisioned and I am due to travel to Bulgaria for work on Monday, leaving me 2 working days to sort this. Otherwise I am without comm’s whilst there which is unthinkable!

I have called EE to confirm the number was released as expected and they confirmed this. 

Further testing shows that a call to

my ported number from o2 routes to

voicemail but from any other network fails as unknown number. 

I see there are o2 team members on here. Could I please ask you to reach out. I am

at my whits end with this and have no idea what the next step is. 

[O2Waqas]

Sorry for the late response @Cleoriff, Thank you for the tag 

@MrMot Apologies for the inconvenience caused with loss of service, I will send you a private message so we can look at this further 

[Cleoriff]

Thanks @O2Waqas 

[O2Lisa]

I'm so sorry about this @MrMot.

I'll message you privately and look in to this again for you. 

[Cleoriff]

Thanks @O2Lisa 😂

[O2Lisa]

You're welcome @Cleoriff 😊