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Unlocking phone

Daisy
Level 1: Joiner
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I am trying to unlock a second phone and getting nowhere. Customer services told me to go into store. The store then said they can't do it. I have been given various phone numbers to call, all of which have failed. I have seen a link to an online form, but as I don't have a contract or PAYG I can't use the form. I have asked @EmilieT if she can help but if anyone has any more tips for getting a phone unlocked I would really appreciate it. Why does it have to be so complicated?

Many thanks

Daisy

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MI5
Level 94: Supreme
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If you don't have the details of previous use on O2 you need to get a PAYG SIM and register the phone o. The network first..
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128210 Posts
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Registered:
If you don't have the details of previous use on O2 you need to get a PAYG SIM and register the phone o. The network first..
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Daisy
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Thanks M15 for taking the time to reply and help. Customer services sent me a sim with no credit on it and told me to call them back once the sim had been in for 24 hours. They told me I don't need to put any credit on the sim. I have tried calling O2 without success. Maybe I can tick the PAYG option on the form?

EmilieT is also kindly trying to help.

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Daisy
Level 1: Joiner
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I am delighted to say that my phone has now been unlocked and I would like to say an enormous thank you to @EmilieT for chasing this for me.

Daisy

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EmilieT
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I'm glad we got to the bottom of this, @Daisy, happy to help! smiley

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