cancel
Showing results for 
Search instead for 
Did you mean: 

Unlocking my phone network to use a new sim.

SJParkin
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have tried unlocking my device to accept new sims but i have entered it incorrectly more than 5 times so that the device is now hardlocked so i need the master reset code as im unable to use my new sim card until this is resolved, any help?

Message 1 of 4
594 Views
3 REPLIES 3

Bambino
Level 84: Resplendent
  • 22942 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@SJParkin  Take a look at this guide: https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

If the phone is definitely hard locked you'll either have to contact the manufacturer or see if a local High Street phone store can help you.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 4
575 Views

MI5
Level 94: Supreme
  • 143425 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@SJParkin 

I'll tag @Marjo and @Martin-O2 to see if they can help you. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 4
565 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi there @SJParkin , if you're struggling with getting the code, I'm happy to get someone on our end to help! I'll need some additional details in order to pass this on to our Gurus so will drop you a private message here on the forum shortly. thumbsup

Message 4 of 4
514 Views