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Unlocking my phone from o2

lynnie1
Level 1: Joiner
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Can anyone tell me how long it takes o2 to unlock a phone that is tied to them ? I am asking as I know that I could get the phone unlocked within an hour, I have asked o2 to unlock the phone but they have not done so and it has been a few days now. Thank you

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MI5
Level 94: Supreme
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@lynnie1 

Varies by phone type Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
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Hi @lynnie1 hope you're well! 

There's some handy info in the guide linked above so hopefully you got all the clarifications you needed about unlocking. Let us know though if you have any further questions anytime. slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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