Can anyone tell me how long it takes o2 to unlock a phone that is tied to them ? I am asking as I know that I could get the phone unlocked within an hour, I have asked o2 to unlock the phone but they have not done so and it has been a few days now. Thank you
Varies by phone type Guide: Unlocking an O2 phone to use a different SIM card
Hi @lynnie1 hope you're well!
There's some handy info in the guide linked above so hopefully you got all the clarifications you needed about unlocking. Let us know though if you have any further questions anytime.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Track usage, upgrade and get support with the My O2 appDownload My O2