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Unlock

Anonymous
Not applicable
I have been waiting over two weeks to unlock a phone I have paid off on contract.
I've been sent two codes the same & they do not work. I have called costumer services four times without success.
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MI5
Level 94: Supreme
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Registered:
All you can do is keep trying with customer service.
Be careful not to enter the wrong code too many times though as you will lock the phone forever.
Check also you are getting an unlock code and not a PAC or PUK
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
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MI5
Level 94: Supreme
  • 128219 Posts
  • 614 Topics
  • 22522 Solutions
Registered:
All you can do is keep trying with customer service.
Be careful not to enter the wrong code too many times though as you will lock the phone forever.
Check also you are getting an unlock code and not a PAC or PUK
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
1,134 Views

Anonymous
Not applicable

@Anonymous wrote:
I have been waiting over two weeks to unlock a phone I have paid off on contract.
I've been sent two codes the same & they do not work. I have called costumer services four times without success.

Have you tried putting another sim in the phone to see if it is unlocked 

Message 3 of 3
1,107 Views