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Unlock device isn't working

Anonymous
Not applicable
I want to unlock my device to put another SIM card in. I'm going on my O2 app but the section is saying it's not working please try again lAter
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PhoneChanger
Level 29: Intuitive
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You can try live chat, or better to call customer services and they can process the request for you

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PhoneChanger
Level 29: Intuitive
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You can try live chat, or better to call customer services and they can process the request for you

View solution in original post

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MI5
Level 94: Supreme
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Have a look at other options here
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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Incidentally @Anonymous I have just tried My O2 on my phone and PC and it is working now?

unlock 2.PNG

*The Game Is On*

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Marjo
Former Staff
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Welcome to our forum @Anonymous! Did you have any luck with the suggestions above for accessing the unlocking page?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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Anonymous
Not applicable
Thank you I called customer service and hopefully will be done within 72 hours thank you
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Anonymous
Not applicable
Thank you for all your comments
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Marjo
  • 7880 Posts
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Thanks for coming back to give us an update @Anonymous! smiling Hopefully it will all go well now! Keep us posted if you have any further issues.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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