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Unlatching an old phone

ParkyRam
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Not sure where to post this, but I'm trying to unlatch an old phone of mine for my mum to use with a sim from another network. I've sumbitted the IMEI number via the form on the 02 website, but it is telling me that the phone isn't an 02 device. I know it is, as I have been with 02 for over 15 years. The device is an S6, so probably around 6 years old? 

Any ideas how else I can unlatch the phone?

Thanks in advance 🙂

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ParkyRam
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Thank you for the reply. I didn't buy from Carphone Warehouse, it came direct from 02 online, but it wasn't locked anyway.

 

Much appreciated.

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MI5
Level 94: Supreme
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@ParkyRam 

How to unlock here but check with another sim too first 

Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MI5
Level 94: Supreme
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Registered:

@ParkyRam 

If you bought it from Carphone warehouse it won't be locked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 5
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ParkyRam
Level 1: Joiner
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Registered:

Thank you for the reply. I didn't buy from Carphone Warehouse, it came direct from 02 online, but it wasn't locked anyway.

 

Much appreciated.

Message 4 of 5
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MI5
Level 94: Supreme
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Registered:
O2 haven't locked any phones since early 2018 but some before that weren't locked either.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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