Unexpected order and changes

[alina77]

Hello,

I have just received a notification from O2 that I have ordered a new O2 sim. I didn't. Then I received a new message saying they've added a new Overage Allowance charge. I haven't asked for those either.

I can't get through to chat support or 202. What is happening?

[JimmyRustler]

I've also received the same notification for overage allowance. I didn't make any orders or changes.

[alina77]

Ugh, I've been in a queue waiting to chat with an agent at their fraud help number for more than 30 minutes.

[TC1984]

same with me. any ideas what it's about? Cant get through to customer services.....

[L_P]

I have had the same thing am also currently waiting in the queue to speak to someone 

[Vasi]

I've waited in queue for so long only to find out it's a network fault and it's time to switch network.

[Vasi]

I've waited in queue for so long only to find out it's a network fault and it's time to switch networks.

[alina77 · Accepted solution]

I have managed to get through and they said the changes and messages are related to a mistake they made related to charges when they drafted my contract a year ago. So now because they've fixed that, all these messages are due to them making changes to my account.

[Enlli]

It's O2 gone belly up. Loads of people effected.

We are asking for an explanation