Unblock

[Kevecc]

Can the block be lifted off my phone
I am unable to make or receive calls I have paid bill

Can’t ring to discuss due to the block
Thanks

[Bambino]

@Kevecc 

You can try calling using Skype 

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
https://support.skype.com/en/faq/FA256/how-do-i-get-a-skype-number

You need to speak to the Payment Management Team on 0800 902 0217 or 0800 588 4213. It’s a free call

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am