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Unauthorized charges for text

Freija
Level 1: Joiner
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Getting messages from number 78484 don't know how to stop it it's changing me £13.50 a month talk 2 with customers service no help how to stop this?
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Cleoriff
Level 94: Supreme
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Hi @Freija 

See community help here:

 Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

And O2 advice here

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

Help to prevent further charges here Guide: Tips to avoid unexpected charges on your bill  

You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 110677 Posts
  • 799 Topics
  • 6358 Solutions
Registered:

Hi @Freija 

See community help here:

 Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

And O2 advice here

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

Help to prevent further charges here Guide: Tips to avoid unexpected charges on your bill  

You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

*The Game Is On*

Girl in a jacket
Message 2 of 3
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Cleoriff
Level 94: Supreme
  • 110677 Posts
  • 799 Topics
  • 6358 Solutions
Registered:

@Freija 

In 2014.....

PhonepayPlus has the following information about shortcode number:
78484

Customer care number: 0207 921 5562
Customer care email: customercare@mgage.com
Search result provided by: Mobile Interactive Group Limited
Service connected on: 02 November 2011
Service terminated on: This service is still operating
Name of service: 78484 - 02079215562
Type of service: Mobile Interactive Group Limited has not provided this information
Service description: Interactive service
How much does this service cost? 1.5
If you would like to find out more about this service or have a question about it then you should contact Mobile Interactive Group Limited
The Tower Building
7th Floor
11 York Road
London
SE1 7NX
If you want to log a complaint to PhonepayPlus online please click here. Alternatively, you can call our helpline on 0800 500 212 (Mon-Fri, 0900-1700).

 

I will tag @Payforit_Sucks  to see if the above info is still relevant.

*The Game Is On*

Girl in a jacket
Message 3 of 3
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