cancel
Showing results for 
Search instead for 
Did you mean: 

Unauthorised payment

Shaquille
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Why has a payment of £1 gone out of my credit card when my direct debit is set up with my debit card. Also it’s impossible to find live chat on the website
Message 1 of 3
495 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 149604 Posts
  • 641 Topics
  • 28517 Solutions
Registered:

@Shaquille 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
492 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 149604 Posts
  • 641 Topics
  • 28517 Solutions
Registered:

@Shaquille 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
493 Views

madasaf1sh
Level 77: Grand Master
  • 11620 Posts
  • 64 Topics
  • 3163 Solutions
Registered:
@Shaquille

I would contact your Credit Card provider, as your card could be compromised. as you say you have never used your credit card with o2.

As charges of £1 are usually a check to see if a card is active, (this would normally would be returned to you in 7-10days with Credit Cards. )
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 3
487 Views