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Unable to text Radio Compition lines

Rolfie
Level 1: Joiner
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Hello, why can I no longer text radio Compition lines? It just stopped a couple months ago and nothing has changed with my phone or contract.
Message 1 of 5
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MI5
Level 94: Supreme
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@Rolfie 

You may have a spend cap or a premium rate number block on your account.

Give O2 a call to check.

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
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gmarkj
Level 59: Quartermaster
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Have you added a spend cap to your account?
That would stop you being able to send or receive from short code numbers.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 5
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Rolfie
Level 1: Joiner
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I did put a spend cap on when I renewed my contract but that was about a year ago and it only stopped working about 5 months ago suddenly. Literally one day it worked then the next it stopped.
Message 4 of 5
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MI5
Level 94: Supreme
  • 127479 Posts
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Registered:

@Rolfie 

Weird things happen sometimes.

Raise your cap to £5.00 to see if it helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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