Unable to log in to see my bill

[Boris1970]

I have an increased bill total which I am trying to see on my bill . However I cannot log in to my02. I have changed password (twice) but then I am asked for a contact number. When I input my number I am told that number is in use with another account. I have been round in circles several times just trying to see my bill!

[Enlli]

Massive problems with MyO2 affecting thousands of customers. This is due to a botched change of systems by O2

Nothing for it but to contact them by one of the methods in this guide

Guide: How to find help & contact O2 

[Cleoriff]

@Boris1970 

This problem with My O2 has happened since O2 installed an update which is problematic.

, but you should be able to login to MyO2 using any browser at  https://accounts.o2.co.uk/signin

If browser login works, uninstall the app from your phone, reboot and reinstall,  to see if that helps. Otherwise contact O2.

All methods of contact here Guide: How to find help & contact O2