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Unable to get help!

Emma38
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on ‎15-11-2020 09:45

on ‎15-11-2020 09:45

Has anyone ever managed to get any help at all from customer services? I have 2 phones on the same account but am only able to see details for one of them either online or on the app!! Just going round in circles on the website.... so frustrating!!!
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WTF1
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on ‎15-11-2020 09:51

on ‎15-11-2020 09:51

Same here - just the useless bot.

 

They have changed my pay monthly to a pay as you go but I can't get it changed back.  Shops are closed of course.  Totally useless customer service untless you are buying something.

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MI5
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on ‎15-11-2020 09:55

on ‎15-11-2020 09:55

@WTF1 @Emma38 

Numbers to try here Guide: Coronavirus Community Help and Support 

Say fraud or upgrade to get put through. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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