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Unable to complete upgrade through checkout then OTAC error on website

foney92
Level 1: Joiner
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on ‎15-11-2023 18:44

on ‎15-11-2023 18:44

I ordered an S23 today that came with a Samsung tablet, did all the necessary things over the phone until I got an email telling me to confirm my order for delivery. The Samsung tablet went through fine but when I clicked on the link for the S23 to confirm my details and address for delivery it resulted in an error saying 'Sorry, something went wrong'. Rang up again telling the agent what happened and they put the order through again but the exact same thing happened. Waited an hour to try again (as advised by the agent) and I got hit with 'you can't use this service, or your code limit has been reached'. So I'm pretty stumped as to what to do.

 

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MI5
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on ‎15-11-2023 18:46

on ‎15-11-2023 18:46

@foney92 

You could try in your local O2 store or call sales again.

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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