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Unable to claim the free gift

Aija
Level 1: Joiner
  • 1 Posts
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Registered:
Bought a new iPhone and got a leaflet through with the code to claim the free gift.
I’ve been trying for 2 days straight now.. I can fill in all the details but can’t submit it. Keep saying “ session might have timed out, try again”
What’s the point of offering a free gift if customers are unable to claim them?!!
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MI5
Level 94: Supreme
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Registered:

@Aija 

Try clearing your browser cache and cookies or try a different browser.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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MI5
Level 94: Supreme
  • 122211 Posts
  • 609 Topics
  • 18979 Solutions
Registered:

@Aija 

Try clearing your browser cache and cookies or try a different browser.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
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EmilieT
Former Staff
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Registered:

Good morning @Aija, have you managed to claim your gift since you last psoted? Some good tips above, let us know how you got on please slight_smile

 

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