Unable to cancel a contract

[TM5]

We all don't have 3 hours per day to sit and wait for O2 to answer the phone. Just to cancel a contract. It's an absolute joke. I have a life outside contacting O2. Just cancelled my direct debit. They were soon on the phone to tell me I m not allowed to do that without contacting them WTF!!!!

[pgn · Accepted solution]

This will help you @TM5 - Guide: Cancelling Your Contract  - and you have added your post to a very old thread, confusingly (I have asked the Forum admins to move it to its own thread in Tech Support section). Cancelling your direct debit is a dangerous tactic, as a missed payment twice in a row results in an automated system sending your details to a debt collection agency.

[Enlli]

@TM5 This thread is 10 years old

As to cancelling your Direct debit they will send a letter then simply sell on the debt to a debt recovery agency who will not be nice.

Kiss goodbye to a good credit history and getting a loan or a contract elsewhere

This guide lists all the ways to cancel. 

Guide: Cancelling Your Contract 

[rueolearywalker]

Absolutely. Honest disgusting way to treat customers.