USA Roaming Charges

[LREID2207]

Hello,

I recently travelled to USA, my intention was to turn off data to avoid any roaming charges but upon landing I received the below text message.

"Welcome to USA Your tariff Includes roaming here. You get unlimited minutes, unlimited texts and all the date you need each day at no extra cost"

To me it seemed pretty clear that I was not going to be charged so turned on my data but soon realised I was charged £42.91 for the data used in the first day but no charges for any other days.

Can anyone help me understand why I would have been charged on day one before I contact O2 directly?

Thanks,

[Bambino · Accepted solution]

@LREID2207 You need to speak to customer service. We have no access to account info here.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)