UNLIMITED CALLS TO MOBILES AND LANDLINES

MM64 · ‎27-04-2020

Just received my bill, I have been charged for calls. I have Unlimited calls from my 02 to other 02 users why would this be?

gmarkj · ‎27-04-2020

It might be you have called numbers not included in your minutes allowance @MM64.
Does it say what the numbers are so you can check them?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎27-04-2020

Check this out.

Veritas Numquam Perit

MM64 · ‎27-04-2020

No they are both 02 numbers

Cleoriff · ‎27-04-2020

Then you need to call O2 and ask them

Veritas Numquam Perit

MM64 · ‎27-04-2020

Thank you

gmarkj · ‎27-04-2020

What are the full numbers?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MM64 · ‎27-04-2020

I would prefer not to give the number, they are definately 02 numbers as one is my sister and the other my friend, they are both 02 network

Cleoriff · ‎27-04-2020

Definitely need to give O2 a call then.

Veritas Numquam Perit

gmarkj · ‎27-04-2020

You would need to call customer services then @MM64...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2