Solved: Two questions about the final bill...?

awn92 · ‎03-03-2023

Hi all, 2 questions about the final bill:

1. Is it correct that the final bill generates 2 weeks after disconnection date / "enforcement and termination notice"?

2. Will the final bill go out automatically by direct debit (if that's still in place, which mine is)?

Thanks in advance...

Enlli · ‎03-03-2023

The final bill will go out on what would have been your normal refresh date.

It will be taken 14 days after that by DD

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎03-03-2023

The final bill will go out on what would have been your normal refresh date.

It will be taken 14 days after that by DD

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

awn92 · ‎03-03-2023

Hi,

Thanks for the response.

Sorry for the silly question here - I was indeed on an o2 refresh plan, but not sure what the refresh date actually is...? Is this the date that the bill was generated each month? Or is it the date that it was paid by DD each month?

Thanks

MI5 · ‎03-03-2023

@awn92

The date the bill is generated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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