Two phones but two different charges WHY?

[Dollabill]

I have two accounts with you having transferred from Virgin. Telephone numbers [removed] and [removed]. On one I am charged £6.00+ a month and the other £13,00+ a month. Can you please explain and charge me the same smaller rate for both accounts.

[mod edit: we'd ask that members refrain from posting personal details as the posts are publicly visible. Thanks 😊]

[MI5]

@Dollabill 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

Flagged

[Dollabill]

second account should read [removed]

[mod edit: we'd ask that members refrain from posting personal details as the posts are publicly visible. Thanks 😊]

[MI5]

Flagged

[Bambino]

@Dollabill This site can be viewed by anyone. If you don't want spam or scam calls, remove your phone numbers. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove them.