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Two accounts one email address

Anonymous
Not applicable

I used to have an O2 phone but don't any longer, hubby has a current one registered to the same email address, it recognises my old closed down account but not my hubbys current one, have tried to combine but it says can't combine them because they have the same details, it only recognises me even though the email hubby got to the joint email account is addressed to him, any ideas?

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MI5
Level 94: Supreme
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Was there a different password for your husbands account?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
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Anonymous
Not applicable
Yes
Message 3 of 7
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Anonymous
Not applicable

When he clicks on the link in the email addressed to him it goes to the O2 page in my name, if he logs me out and tries to log himself in it goes back to my account

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MI5
Level 94: Supreme
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Even with his password?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 7
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Martin-O2
Community Manager
Community Manager
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Good morning @Anonymous can you give us an update on your issue? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
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If you'd like to take part, why not register? slight_smile
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Message 6 of 7
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Anonymous1111
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Has this been solved?

Message 7 of 7
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