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Travel Data

Locke3442
Level 1: Joiner
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I have recently added the O2 travel bundle so I can use data on a trip to the USA. Now that I have got here it’s not working! I can only get online in places with wi fi. Can anyone help please?
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jonsie
Level 94: Supreme
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A couple of things you can try.

  • Reboot the phone
  • Turn off auto network selection and try a manual search
  • Remove and clean the sim card and then try again
  • If you have an iPhone, check your APN setting. If it is idata.o2.co.uk then try changing it to mobile.o2.co.uk or vice-versa
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jonsie
Level 94: Supreme
  • 87338 Posts
  • 596 Topics
  • 5297 Solutions
Registered:

A couple of things you can try.

  • Reboot the phone
  • Turn off auto network selection and try a manual search
  • Remove and clean the sim card and then try again
  • If you have an iPhone, check your APN setting. If it is idata.o2.co.uk then try changing it to mobile.o2.co.uk or vice-versa
2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 2 of 4
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MI5
Level 94: Supreme
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If nothing else works, you might have an international bar on your account.
Check with customer services http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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EmilieT
Former Staff
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Hey @Locke3442, did you get a chance to try out the suggestions above? Any progress?

 

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