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Transferring number - no confirmation message

emilyjb90
Level 1: Joiner
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Registered:

I've just got a new O2 contract and wanted to transfer my old number over from 3. I got the PAC code ok and completed the keep your number form earlier but I haven't received any confirmation by email or text.

 

Is this normal? From what I gathered there is supposed to be some sort of confirmation soon after. Or shall I just keep waiting?

 

Thanks 

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Anonymous
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Hi

 

Give it another 24 hours or so and if still no joy, contact CS via phone to have it checked.

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Anonymous
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Hi

 

Give it another 24 hours or so and if still no joy, contact CS via phone to have it checked.

View solution in original post

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emilyjb90
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Registered:

Thanks. I've just spoken to an advisor on the live chat. I gave them my details and PAC code and was told the transfer would be done in 2 - 24 hours. Hopefully will be sorted now.

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a_hcir
Level 5: Ponderer
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Registered:

I gave my PAC code to the call centre on 202. I gave it to o2 on a Friday afternoon, the "we're moving your number" message came on the Monday and the port itself happened the next day. Apparently ports just don't happen at the weekend.

I would suggest just giving 202 a tinkle to make sure your port is in progress and hopefully your confirmation message will arrive on Monday.

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Anonymous
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Definitely give 202 a call as live chat is not always reliable.

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emilyjb90
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Registered:

Ok, thanks. Will give them a call tomorrow morning.

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Anonymous
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You're welcome. Hope it gets sorted soon for you.

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