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Transfer old number from giffgaff to o2

Dola
Level 1: Joiner
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I have an active sim from o2 showing a new number I have filled in the form with PAC number and carried out a sim swap but my old number is not in use it showing on my account
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Cleoriff
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@Dola 

You need to resend your form again. https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

It wont happen over the weekend.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

 

Edited for info

 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@Dola 

Settings >Phone >My Number

Change it to your phone numberm save and reboot phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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