I'm trying to move over a number with O2 from my dad to myself (as I've basically been using it as my own number for many years now, and finally getting round to sorting this) - the contract on his old number expired in January and is now on a rolling monthly, and I've set up a new 12 month contract in my name with a temporary number on Sunday.
I've now put the transfer of ownership request in twice (calling 202 from the temporary number & new SIM, and with my dad on the phone to answer the security questions for his account, and then switching back to the old SIM) - once on Sunday afternoon in the local O2 store after setting up the new contract in my name, and again yesterday (Tuesday) morning - the first time I was told it would be actioned in 24-48 hours, yesterday I was told 24 hours and I would receive a text message to confirm it was going to happen.
It's now 24 hours since the second attempt, and it still has not gone through - nor could customer services explain why the first attempt had failed yesterday.
I was advised to leave the old SIM in my phone, until it stopped working, and then swap over to the new SIM on my contract - however, the old SIM on my dad's contract is still working just fine, and still receiving calls on the old number.
Is there something obviously wrong I'm doing, or missing here, for this to actually work, or is there a different number or process I need to go through?
I'm getting a bit frustrated at having to keep calling up customer services, paying for two accounts (as the original contract in my dad's name is being paid from my bank account, as well as the new contract), and having to organise my dad to be around every time I call up to answer all the security questions, for this to just keep not going through (especially as each time has taken around 45 minutes to an hour, and constantly being put on hold during the process).
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