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Transfer my number - provided PAC code when signing up

rcrane
Level 1: Joiner
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@O2Lisa 

 

Is it possible to confirm whether my number is being ported across?

 

I entered the PAC code when signing up and I have just activated my

O2 SIM but there has been no mention of my number coming across.

 

Thanks

Rita

 

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O2Lisa
Former Staff
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Morning @rcrane, course I can .. I’ll message you privately and look in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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madasaf1sh
Level 76: Forum Legend
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Registered:

@rcrane 

 

Your best bet is to call customer Services, as no ports happen or processed over a weekend.. 


Give 202 a call from your o2 phone or 0344 809 0202

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 8
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O2Lisa
Former Staff
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Morning @rcrane, course I can .. I’ll message you privately and look in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 3 of 8
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rcrane
Level 1: Joiner
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Much appreciated

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RhysE97
Level 1: Joiner
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Am I able to get some help, ive been 6 days without access since my number was ported over through no service. I was told on Saturday it would be looked into but still no luck and no response through support. Very unacceptable 

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gmarkj
Level 66: Unequalled
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Registered:

Can you see if there is anything you can do to help @RhysE97 with @O2Lisa @O2Emma ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Emma
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Hi @gmarkj I will pick this up thanks.

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O2Emma
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Hi @RhysE97 I will send you a private message to look into this for you.

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