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Trade in phone

Jamieeccles
Level 1: Joiner
  • 3 Posts
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on ‎13-12-2020 15:57

on ‎13-12-2020 15:57

Hi I’ve just had a upgrade and traded my old phone in I need to send it back I’ve got all the details but no address to send it too
Is it free postage as well
Thanks
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Bambino
Level 84: Resplendent
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on ‎13-12-2020 16:09

on ‎13-12-2020 16:09

@Jamieeccles Below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Other available numbers are here: Guide: Coronavirus Community Help and Support 

Say Upgrade when offered an option.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
In response to Bambino
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on ‎13-12-2020 16:53

on ‎13-12-2020 16:53

@Jamieeccles 

Contact details and free postage label can be printed from here https://www.o2recycle.co.uk/contact-us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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