Tracking status shows complete but not received item and unable to track anywhere

[Mini1]

I ordered a sim on 8th May shows status complete on the app tracking number starts with LPN unable to track anywhere on google can’t get through to o2, no help menus have gone to UKBA Uk. Com but comes up with a website for new business I’m within my cooking off period and will cancel if I can’t locate or get help

[pgn · Accepted solution]

Nobody here in the forum can access your account, @Mini1 - Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you  - on    Facebook (https://o2uk.co/O2CFB) ,    Twitter (https://o2uk.co/O2CTW) or    Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255. Good luck!