Topping up

[Anonymous]

Just got a pay as you go SIM card. Trying to top up on the phone and on the internet using more than one card but my top up is not being accepted. Any suggestions please?

[Cleoriff]

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@MI5 wrote:
I'd guess that it's not an intentional requirement but a workaround required in some cases to activate an account properly to allow other forms of top up to proceed.

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If that is the case.... ie 'another system glitch' I would say it still needs to be in the guidelines stating 'on some occasions it may be necessary...etc etc etc...

[MI5]

Yeah, I'd agree with that.....
"Cleo's Top Tip"

[Cleoriff]

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@MI5 wrote:
Yeah, I'd agree with that.....
"Cleo's Top Tip"

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[MI5]

It could be the start of a new feature

[jonsie]

Yes, another 'my thoughts'....:smileytongue:

[MI5]

Good grief, no

[Cleoriff]

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@MI5 wrote:
Good grief, no

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I second that.....

[Toby]

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@Cleoriff wrote:

Yet the thread I linked to said that information was wrong.

I wonder if @Toby or @Anonymous or @Anonymous can confirm this from the PAYG team? I will amend the guidelines if this is the case....

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I'll get you an answer @Cleoriff

[Cleoriff]

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@Toby wrote:

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@Cleoriff wrote:

Yet the thread I linked to said that information was wrong.

I wonder if @Toby or @Anonymous or @Anonymous can confirm this from the PAYG team? I will amend the guidelines if this is the case....

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I'll get you an answer @Cleoriff

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Thanks for that Toby. I will have to amend the guidelines if payg customers need to  use a voucher the first time they top up. It doesnt provide that information currently

[Toby · Accepted solution]

Hi guys,

A first top-up does not have be via a shop or voucher. All options are available.