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Topped phone up and changed tariff - no minutes/data or text been added

EllaC
Level 1: Joiner
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Hi, 

 

I changed my tariff to £15 a month  and I have paid for it and it has not been updated for my credit?

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MI5
Level 94: Supreme
  • 120758 Posts
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@EllaC 

You'll need to speak to O2 Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120758 Posts
  • 605 Topics
  • 18208 Solutions
Registered:

@EllaC 

You'll need to speak to O2 Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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