Top up

[Anonymous]

Hi there,

I hve a new SIM pay as you go which I have tried to top up with my debit card. I got the following message:

"The payment was unsuccessful. Possibly, the amount is reserved. This reservation will be canceled automatically after 1 hour."

It's been 3 hours now. My SIM hasn't been toped up but my card has been debited. What should I do?

Thanks,

HS3

[jonsie]

Call customer service or use live chat.

http://www.o2.co.uk/contactus

[MI5 · Accepted solution]

We always advise the first top up be done with a voucher as there are often problems with first card top ups.
A bit late now but some help here for future reference
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...

[Marjo]

Hi @Anonymous, welcome to our community! Did you check out the advice above from our members and managed to top up in the end, or are you still struggling? Please let us know!