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Top up

Anonymous
Not applicable

Hi there,

 

I hve a new SIM pay as you go which I have tried to top up with my debit card. I got the following message:

 

"The payment was unsuccessful. Possibly, the amount is reserved. This reservation will be canceled automatically after 1 hour."

 

It's been 3 hours now. My SIM hasn't been toped up but my card has been debited. What should I do?

 

Thanks,

HS3

 

 

 

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MI5
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We always advise the first top up be done with a voucher as there are often problems with first card top ups.
A bit late now but some help here for future reference
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
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Message 2 of 4
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MI5
Level 94: Supreme
  • 122364 Posts
  • 609 Topics
  • 19062 Solutions
Registered:
We always advise the first top up be done with a voucher as there are often problems with first card top ups.
A bit late now but some help here for future reference
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Marjo
Former Staff
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Hi @Anonymous, welcome to our community! Did you check out the advice above from our members and managed to top up in the end, or are you still struggling? Please let us know!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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