cancel
Showing results for 
Search instead for 
Did you mean: 

Tinny calls

Sarah1932
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I’ve just received my iPhone 7 but wen I ring Simone it’s sounds very tinny anyone else had same problem
Message 1 of 6
838 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 143452 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Sarah1932 

It could be a problem with Simone's phone?

Does it happen on all calls in all areas?

Have you got a case on the phone?

If you're not happy you can get any Apple store to check it for you and they will replace it if faulty.

O2 will also replace within the first 28 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
835 Views

Sarah1932
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Sorry was meant to say someone an it happens with every call an all areas an no no case on it so should I send it back to 02
Message 3 of 6
833 Views

MI5
Level 94: Supreme
  • 143452 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
I'd advise apple first if possible but if not, yes, go back to O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
830 Views

Cleoriff
Level 94: Supreme
  • 122382 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Sarah1932 

You could contact Apple using the contact details in this link

https://support.apple.com/en-gb/contact  They may be able to troubleshoot for you over the phone. I certainly would try them first before O2..wink

Veritas Numquam Perit

Girl in a jacket
Message 5 of 6
824 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Fingers crossed you get this one sorted @Sarah1932! Please give us an update once you've spoken with Apple. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 6
772 Views